Approximate shipping charges on our products shall be mentioned at the time of checkout or in the invoice sent with the payment link (either by email or otherwise), after slab selection. We ship all over India (an internationally) as per specialized rates for the regions and procedures involved in the supply chain. The shipping charges wherever applicable are based on the volume and distance. Oversized, fragile or other specialized packaging charges wherever applicable will be charged to accommodate and safely deliver all the items ordered.
Customers are requested to provide an accurate, complete and valid address and pin code at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery / damage of the Products, which was caused due to reasons beyond our control.
Please note that billing address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.
Once the order is placed, you can track the order status on our website, and in case of any queries relating to the order, mail to shipping@stoneware.in.net. After the product is dispatched by us, you will receive the tracking code, with which you can track the status of your purchased product.
For international customers, the GST, tax and other import duties are added to product costs billed directly to the customer, to be paid along with the invoice at the time of purchase. These taxes will be chargeable over and above the product/order price you pay. These charges differ from country to country according to local rules and regulations.
We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.
Custom charges might be applicable in case of delivery outside India. Customer will be liable to customs charges in such cases.